Guest Experience Agent - Luxury Resort Front Desk

Timber Ridge Supper Club; Lake Geneva (WI); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Free meals per shift

Discounted gym membership

Room discounts at Marcus Hotels &

Discounts at Marcus Restaurants andSpa

Free parking

Theatre coupons

Career growth opportunities

Early wage access

Paid time off

Job summary

Marcus Corporation is seeking a part-time Front Desk Agent at Grand Geneva in Lake Geneva, Wisconsin. The role focuses on delivering warm guest check-in experiences, handling reservations, and resolving inquiries with professionalism across many touchpoints.

You will work within a premier AAA Four Diamond resort environment, known for outstanding service, multiple outlets, and a commitment to guest satisfaction. This position emphasizes teamwork, reliability, and strong communication.

Qualifications

• High school diploma or equivalent is required.
• 6+ months guest service experience preferred.
• Strong English communication, both written and verbal.
• Ability to use hotel systems for reservations and check-ins.

Responsibilities

• Deliver exceptional guest experiences from check-in to checkout.
• Handle reservations, inquiries, and complaints using hotel systems.
• Maintain professionalism under pressure and resolve guest issues.
• Build guest relationships with local knowledge and personalized service.
• Communicate effectively in-person and on the phone.
• Manage financial transactions and cash handling accurately.
• Multitask and prioritize tasks in a fast-paced environment.
• Support hotel operations with various administrative duties.

Skills

Customer service

Communication

English proficiency

Multitasking

Problem solving

Work under pressure

Education

High school diploma or equivalent

Tools

Hotel systems

Job description

Marcus Corporation is seeking a part-time Front Desk Agent at Grand Geneva in Lake Geneva, Wisconsin. The role focuses on delivering warm guest check-in experiences, handling reservations, and resolving inquiries with professionalism across many touchpoints.

You will work within a premier AAA Four Diamond resort environment, known for outstanding service, multiple outlets, and a commitment to guest satisfaction. This position emphasizes teamwork, reliability, and strong communication.