Guest Experience Agent - Luxury Alpine Resort

Auberge Collection; Telluride (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

Madeline Hotel & Residences, part of Auberge Collection, in Telluride, seeks a Guest Service Agent. This FT non-exempt role greets guests, checks in/out, and delivers personalized assistance to ensure a seamless stay.

You will address inquiries, manage reservations, coordinate with departments, and resolve issues with a courteous, attentive approach. Minimum of one year in a similar role and strong communication are required.

Qualifications

• 1 year of experience in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skill

Responsibilities

• Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
• Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
• Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
• Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
• Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Skills

Interpersonal skills

Communication skills

Multitasking

Computer literacy

Tools

Hotel PMS

Job description

Madeline Hotel & Residences, part of Auberge Collection, in Telluride, seeks a Guest Service Agent. This FT non-exempt role greets guests, checks in/out, and delivers personalized assistance to ensure a seamless stay.

You will address inquiries, manage reservations, coordinate with departments, and resolve issues with a courteous, attentive approach. Minimum of one year in a similar role and strong communication are required.