Luxury Residential Services Manager — Mountain Resort

Auberge Resorts LLC; Colorado; On-site; USD 60,000 - 70,000; Full time

Job summary

Auberge Collection is seeking a Residential Services Manager for Madeline Hotel & Residences in Telluride. You will deliver exemplary guest service to residents, ensuring a personalized and informative experience across residential operations and owner concerns.

Reporting to the Director of Residence Services, you will identify opportunities to enhance the residential experience while coordinating with hotel teams, property operations, and owners.

Qualifications

• Strong verbal and written communication skills.
• Working knowledge of Microsoft Office programs (Excel, Word, PowerPoint).
• Knowledge of computer accounting programs, math skills and budgetary analysis capabilities.
• Professional appearance and ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Prepare Owner arrival reports, review arrivals and reservations, and coordinate housekeeping instructions and billing.
• Coordinate owner deliveries, concierge services, and inspections; assist with Sotheby’s real estate transitions.
• Educate owners on maintaining their homes to high standards; manage reservations, VRBO, pets, and property management tasks.
• Lead and coordinate residence program services; enforce safety standards and manage meetings with hotel teams and residents.

Skills

Verbal communication

Written communication

Microsoft Office

Budgeting

Tools

Excel

Word

PowerPoint

Job description

Auberge Collection is seeking a Residential Services Manager for Madeline Hotel & Residences in Telluride. You will deliver exemplary guest service to residents, ensuring a personalized and informative experience across residential operations and owner concerns.

Reporting to the Director of Residence Services, you will identify opportunities to enhance the residential experience while coordinating with hotel teams, property operations, and owners.