Guest Communications Specialist

Auberge Resorts Collection; Telluride (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

Madeline Hotel & Residences, Auberge Collection, in Telluride seeks a Communications Operator to be the primary liaison for internal and external hotel communications. You will manage calls, route inquiries, and ensure messages are delivered promptly with a courteous, professional tone.

Responsibilities include handling guest requests, relaying information about hotel services and local attractions, and coordinating with departments to address guest needs quickly while maintaining

Qualifications

• 1 year experience in same or similar role.
• Ability to clearly and pleasantly communicate in English, both orally and in writing.
• Ability to perform assigned duties with attention to detail.
• Ability to interact in a polite, professional, and engaging manner.
• Experience in a luxury environment is preferred.

Responsibilities

• Respond to all incoming calls efficiently and courteously, directing them to the correct department or individual.
• Accurately record and relay messages to guests and staff, ensuring timely delivery and follow-up.
• Assist guests with inquiries, providing information about hotel services, facilities, and local attractions.
• Follow up with guests to ensure their requests have been met to their satisfaction.
• Coordinate daily amenity preparation with In Room Dining and prepare amenity cards for the following day.
• Monitor amenity inventory, report low stock and restock when needed.
• Maintain Lost & Found records and follow procedures in place.
• Answer telephones using proper etiquette and tailor interactions with guests’ names.

Skills

Communication

Customer service

Attention to detail

Professional demeanor

Job description

Madeline Hotel & Residences, Auberge Collection, in Telluride seeks a Communications Operator to be the primary liaison for internal and external hotel communications. You will manage calls, route inquiries, and ensure messages are delivered promptly with a courteous, professional tone.

Responsibilities include handling guest requests, relaying information about hotel services and local attractions, and coordinating with departments to address guest needs quickly while maintaining