Luxury Residential Services Manager | Ski-in/Ski-out Resort

Madeline Hotel & Residences, Auberge Collection; Telluride (CO); On-site; USD 60,000 - 70,000; Full time

Job summary

Madeline Hotel & Residences, Auberge Collection in Telluride seeks a Residential Services Manager to elevate owner experiences and maintain premium service standards across all residences. You will act as the primary contact for residential owners, ensuring personalized, informative service and seamless coordination with hotel operations.

The role emphasizes proactive service, hospitality excellence, and oversight of reservations, house codes, and owner communications, reporting to the Director

Qualifications

• Excellent written and spoken communication skills are required.
• Ability to analyze budgets and financial statements with accuracy.
• Strong attention to detail and reliability in handling resident services operations.

Responsibilities

• Prepare owner arrival reports, review reservations, and ensure accuracy in guest services and housekeeping instructions.
• Coordinate owner deliveries, concierge services, and maintenance of unit readiness and inspections.
• Educate owners on home maintenance and responsible use of properties; manage reservations including VRBO and pet requests.
• Coordinate residence-related meetings with hotel teams and residents; ensure alignment with brand standards.
• Represent the brand professionally and lead by example for all team members.

Skills

Verbal and written communication

Budgeting analysis

Attention to detail

Flexible scheduling

Tools

Microsoft Excel

PowerPoint

Accounting software

Job description

Madeline Hotel & Residences, Auberge Collection in Telluride seeks a Residential Services Manager to elevate owner experiences and maintain premium service standards across all residences. You will act as the primary contact for residential owners, ensuring personalized, informative service and seamless coordination with hotel operations.

The role emphasizes proactive service, hospitality excellence, and oversight of reservations, house codes, and owner communications, reporting to the Director