Luxury Hotel Communications Concierge

Auberge Collection; Telluride (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

Madeline Hotel & Residences, part of Auberge Collection, seeks a Communications Operator to serve as the primary liaison for internal and external communications across the property in Telluride. You will ensure calls are answered promptly, messages relayed accurately, and guest inquiries addressed with courteous, professional service.

Responsibilities include directing calls, relaying information to relevant teams, and proactively assisting guests with hotel services and local attractions,

Qualifications

• Clear and pleasant English communication, both spoken and written.
• Attention to detail in handling guest calls and messages.
• Experience in luxury hospitality is preferred but not required.

Responsibilities

• Answer and route hotel calls to the appropriate departments or colleagues.
• Record and relay messages accurately to guests and staff.
• Assist guests with inquiries about hotel services, facilities, and local attractions.
• Follow up to ensure guest requests are completed to satisfaction.
• Coordinate with departments (Bell, Front Desk, Housekeeping, Engineering, Security) as needed.
• Handle guest questions with tact, confidentiality, and professionalism.
• Maintain timely responses through the hotel platform and messaging tools.

Skills

English communication

Attention to detail

Professional demeanor

Luxury hospitality experience

Job description

Madeline Hotel & Residences, part of Auberge Collection, seeks a Communications Operator to serve as the primary liaison for internal and external communications across the property in Telluride. You will ensure calls are answered promptly, messages relayed accurately, and guest inquiries addressed with courteous, professional service.

Responsibilities include directing calls, relaying information to relevant teams, and proactively assisting guests with hotel services and local attractions,