Guest Experience Agent, Luxury Resort

Auberge; Telluride (CO); On-site; USD 23,000 - 32,000; Full time

Job summary

Madeline Hotel & Residences, Auberge Collection, Telluride, CO is hiring a Guest Service Agent on a full-time, on-site basis. The role focuses on welcoming guests, handling check-ins/outs, and delivering exceptional service with attention to guest needs and preferences.

You will coordinate with hotel departments, manage reservations, and resolve issues to ensure a seamless and memorable stay for all guests. Prior experience and strong communication are essential.

Qualifications

• 1 year in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skill.

Responsibilities

• Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
• Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
• Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
• Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
• Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Skills

Interpersonal skills

Communication skills

Multitasking

Tools

Hotel management systems

Basic computer skills

Job description

Madeline Hotel & Residences, Auberge Collection, Telluride, CO is hiring a Guest Service Agent on a full-time, on-site basis. The role focuses on welcoming guests, handling check-ins/outs, and delivering exceptional service with attention to guest needs and preferences.

You will coordinate with hotel departments, manage reservations, and resolve issues to ensure a seamless and memorable stay for all guests. Prior experience and strong communication are essential.