Guest Service Agent

Auberge Collection; Mountain Village (CO); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Paid time off

Health/Dental/Vision

401(k) with employer contribution

HSAs and FSAs

Employee assistance program

Stay discounts

Job summary

Madeline Hotel & Residences, Auberge Collection in Telluride, Colorado, seeks a Guest Service Agent to greet guests, manage arrivals and departures, and ensure a seamless stay with personalized service.

The role emphasizes strong guest relations, multitasking, and familiarity with hotel systems to efficiently handle reservations and inquiries while coordinating with various departments.

Qualifications

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skill

Responsibilities

• Welcome guests upon arrival, check-in/out, issue room keys
• Address guest inquiries and provide information on services and local attractions
• Manage room reservations and assignments
• Handle and resolve guest issues to improve satisfaction
• Coordinate with hotel departments and maintain guest interaction records

Skills

Interpersonal skills

Communication

Multitasking

Hotel systems

Tools

Hotel PMS

Job description

Perched in the heart of Telluride’s Mountain Village, Madeline Hotel & Residences, Auberge Collection is a luxurious alpine retreat that blends the spirit of the Rockies with Auberge’s signature warmth and sophistication. Surrounded by the majestic San Juan Mountains, the resort features 83 guest rooms, suites, and 71 private residences, each offering elevated design and sweeping mountain views.

Madeline pairs unrivaled ski-in/ski-out access with curated amenities, including Crest Club, the newly debuted private ski club, a dedicated Ski Valet, the Alpine Swim Club with heated pool and outdoor lounges, a full-service spa, fitness center, and an open-air ice rink. Distinctive dining experiences include the mountain-inspired Black Iron Kitchen + Bar and the elevated aprés destination, Timber Room. Following a dramatic property-wide redesign in 2021, Madeline invites guests to experience modern mountain luxury in one of America’s most iconic alpine destinations.

The targeted compensation range for this full time year round, non-exempt position is $20.00/hr plus upsale program. The position offers a competitive compensation package presented by Auberge Resorts Collection.

Job Description

Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint.

• Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures.
• Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities.
• Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences.
• Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction.
• Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Qualifications

• 1 year in a similar role
• Strong interpersonal and communication skills
• Ability to handle multiple tasks efficiently
• Familiarity with hotel management systems and basic computer skill

Benefits Package

The comprehensive benefit package for this position includes paid time off, sick and safe time, Medical, Dentaland Vision healthcare plans, 401(k) plans with employer contribution, Health and Flexible Spending Account programs, Employee Assistance Program and Company stay discounts. Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Benefits package may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

Additional Information

Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge.

Madeline Hotel and Residence is an Equal Opportunity Employer, M/F/D/V. Madeline Hotel and Residence Inc provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Madeline Hotel and Residencecomplies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.