Guest Experience Concierge, Front Desk

Ultipro; Burbank, Northern (CA, KY); Hybrid; USD 26,000 - 36,000; Full time

Job summary

Los Angeles Marriott Burbank Airport is seeking a friendly front desk associate to greet guests, register arrivals, and ensure accurate billing at check-out. The role requires professional English communication, basic computer use, and the ability to maintain excellent guest relations in a fast-paced hotel environment.

Experience in hotel front desk operations and Marriott OS (FSPMS) is preferred. Compensation is $23.00/hr, with duties including handling payments, phone inquiries, and guest

Qualifications

• Hotel front desk experience required.
• FSPMS (Marriott OS) knowledge preferred.

Responsibilities

• Greet customers immediately with a friendly and sincere welcome.
• Complete the registration process using the computer system and confirm pertinent information.
• Verify and imprint credit cards for authorization and handle payments.
• Answer the telephone with clear English and communicate messages to guests.
• Close guest accounts at check-out and resolve issues per guidelines.
• Assist guests with complaints and resolve problems such as price conflicts or heating issues.

Skills

Front desk

Marriott OS

Job description

Los Angeles Marriott Burbank Airport is seeking a friendly front desk associate to greet guests, register arrivals, and ensure accurate billing at check-out. The role requires professional English communication, basic computer use, and the ability to maintain excellent guest relations in a fast-paced hotel environment.

Experience in hotel front desk operations and Marriott OS (FSPMS) is preferred. Compensation is $23.00/hr, with duties including handling payments, phone inquiries, and guest