Guest Experience Agent — Evening Front Desk & Night Audit

La Quinta Inns & Suites; Austin (TX); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Vacation and Paid Time Off

Hotel discounts at brand properties

Holiday Pay for worked holidays

Birthday Pay: A full paid day for your

Referral bonuses

Job summary

Sincere Hospitality is actively hiring a Front Desk Agent in Austin to warmly welcome guests, check them in/out, and uphold brand standards. The role reports to the Front Desk Supervisor and General Manager, with Friday and Saturday evening shifts and Sunday/Monday night shifts.

You will manage reservations, handle guest inquiries, and maintain accurate records while ensuring lobby areas are clean and welcoming. Great guest service is essential to success in this role.

Qualifications

• High School Diploma or GED.
• Proficiency in Microsoft Office programs.
• Must be available to work morning and evening shifts.
• Must be available to work on weekends & holidays.

Responsibilities

• Engage with guests in a courteous and helpful manner, addressing any inquiries and ensuring their needs are met.
• Seek feedback from guests to identify areas for improvement and relay compliments to the team.
• Manage reservations, cancellations, and room assignments to optimize occupancy.
• Ensures reservation and billing accuracy.
• Manage multiple tasks simultaneously, including guest interactions, phone calls, and administrative duties.
• Demonstrate effective communication with housekeeping, maintenance, and other departments to ensure seamless operations.
• Collaborate with team members to find solutions and prevent recurring problems.
• Address and resolve guest issues promptly and tactfully, seeking solutions that align with the hotel's policies.
• Escalate complex issues to the appropriate supervisor or department when necessary.

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Sincere Hospitality is actively hiring a Front Desk Agent in Austin to warmly welcome guests, check them in/out, and uphold brand standards. The role reports to the Front Desk Supervisor and General Manager, with Friday and Saturday evening shifts and Sunday/Monday night shifts.

You will manage reservations, handle guest inquiries, and maintain accurate records while ensuring lobby areas are clean and welcoming. Great guest service is essential to success in this role.