Hotel Front Desk Agent

SHANTINATH HIE LLC; Pittsburgh (Allegheny County); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Employee discounts

Paid time off

Job summary

SHANTINATH HIE LLC in Pittsburgh, PA is seeking a friendly Hotel Front Desk Agent to welcome guests, manage reservations, and ensure a smooth check-in/check-out experience. You will handle inquiries, process payments, and coordinate with housekeeping to deliver exceptional guest satisfaction.

Ideal candidates have prior hotel front desk or customer service experience, strong communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Experience in hotel front desk or customer service preferred.
• Strong communication and guest-focused attitude.
• Ability to multitask in a fast-paced environment.
• Familiarity with hotel PMS or willingness to learn.
• Flexible availability including evenings, weekends, and holidays.
• Professional appearance and team-oriented demeanor.
• Hospitality-related education is a plus.

Responsibilities

• Greet and welcome guests during check-in and check-out.
• Manage reservations, cancellations, and room assignments using PMS.
• Handle guest inquiries and requests professionally.
• Process payments and maintain accurate billing records.
• Coordinate with housekeeping and maintenance.
• Provide local area recommendations and transportation assistance.
• Maintain front desk organization and follow security procedures.

Skills

Guest-first attitude

Multitasking

Communication skills

PMS proficiency

Calm under pressure

Team player

Education

High school diploma or equivalent

Hospitality degree a plus

Tools

PMS software

Job description

Benefits:

• Employee discounts
• Paid time off

About the Role:

SHANTINATH HIE LLC is looking for a friendly and motivated Hotel Front Desk Agent to join our team in Pittsburgh, PA! This is your opportunity to be the face of our hotel, creating memorable first impressions and delivering exceptional guest experiences every day.

Responsibilities:

• Greet and welcome guests upon arrival, ensuring a smooth and efficient check-in and check-out process
• Manage reservations, cancellations, and room assignments using hotel property management systems (PMS)
• Handle guest inquiries, requests, and complaints in a professional and timely manner
• Process payments, issue room keys, and maintain accurate billing records
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Provide local area recommendations and assist guests with transportation, dining, and activity arrangements
• Maintain front desk organization and adhere to hotel security and safety procedures

Requirements:

• Prior experience in hotel front desk, hospitality, or customer service preferred
• Strong communication and interpersonal skills with a guest-first attitude
• Ability to multitask and remain calm in a fast-paced environment
• Proficiency with hotel property management systems (PMS) or willingness to learn
• Flexible availability including evenings, weekends, and holidays
• High school diploma or equivalent required; hospitality degree a plus
• Professional appearance and a positive, team-oriented demeanor

About Us:

SHANTINATH HIE LLC is a proud hospitality operator located in the heart of Pittsburgh, PA, committed to delivering comfortable, welcoming stays for every guest. Our team is passionate about service excellence and creating an environment where both guests and employees feel valued. We believe in investing in our staff and fostering a supportive workplace culture where great work is recognized and rewarded.