Guest Experience Agent | Front Desk with Growth & Perks

Courtyard Kodak Sevierville; Tennessee; Presencial; USD 28.000 - 40.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dental

Vision

Life Insurance

Critical Illness

Hospital

FSA

401(k) with company match

Travel Discounts

Employee Referral Bonuses

FREE Telehealth (MDLIVE)

DAILY PAY through ZayZoon

A welcoming, team-driven workplace

Descripción de la vacante

Courtyard Kodak Sevierville is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage registrations with accuracy in a hotel setting in Kodak, TN. The role emphasizes exceptional guest service and proactive problem-solving.

You will assist guests with reservations and questions, maintain billing accuracy, and uphold brand standards while delivering friendly, prompt service. A positive attitude and teamwork are essential for success.

Formación

• Guest service experience preferred.
• Strong attention to detail.
• Team player with a positive, professional attitude.
• Excellent organizational skills.
• Strong written and verbal communication skills.
• Ability to multitask and stay calm in a fast-paced environment.

Responsabilidades

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.
• Anticipate guest needs and provide proactive service.
• Implement creative solutions while following brand standards.
• Maintain knowledge of hotel offerings, including amenities, room categories and rates, packages, and promotions.
• Build strong, professional relationships with guests, clients, and groups.
• Provide local area recommendations and information.

Conocimientos

Guest service

Attention to detail

Team player

Organizational skills

Communication skills

Multitasking

Descripción del empleo

Courtyard Kodak Sevierville is seeking a Front Desk Agent to warmly welcome guests, handle check-in/check-out, and manage registrations with accuracy in a hotel setting in Kodak, TN. The role emphasizes exceptional guest service and proactive problem-solving.

You will assist guests with reservations and questions, maintain billing accuracy, and uphold brand standards while delivering friendly, prompt service. A positive attitude and teamwork are essential for success.