Guest Experience Specialist - Front Desk with Growth & Perks

Crowne Plaza Knoxville Downtown University; Knoxville (TN); Sur place; USD 20 000 - 29 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Monthly bonus

Free on-site parking

Free employee meals

IHG employee discounts

Résumé du poste

Crowne Plaza Knoxville is seeking a Front Desk Agent to warmly welcome guests, check them in and out efficiently, and provide concierge-style service for a memorable stay.

You will answer questions about dining and local attractions, handle payments, and coordinate with housekeeping and other departments. A friendly personality and strong communication are essential for success in a full-time, on-site role.

Qualifications

• Friendly, outgoing personality and professional appearance.
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Responsabilités

• What You’ll Do: Welcome guests with a warm, friendly attitude
• Check guests in and out efficiently and accurately
• Answer questions about the hotel, dining, and local attractions
• Handle payments and guest requests
• Resolve guest concerns with professionalism and a positive attitude
• Communicate with housekeeping, maintenance, and other hotel departments
• Maintain a clean, organized, and welcoming front desk area
• Create a memorable experience for every guest

Connaissances

Friendly personality

Customer service

Communication skills

Multitasking

Attention to detail

Willingness to train

Description du poste

Crowne Plaza Knoxville is seeking a Front Desk Agent to warmly welcome guests, check them in and out efficiently, and provide concierge-style service for a memorable stay.

You will answer questions about dining and local attractions, handle payments, and coordinate with housekeeping and other departments. A friendly personality and strong communication are essential for success in a full-time, on-site role.