Guest Experience Pro - Front Desk & Check-In Expert

Courtyard Knoxville Airport Alcoa; Alcoa (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Voluntary Benefits - Dental, Vision, L

401(k) with company match

Travel Discounts

Employee Referral Bonuses

FREE Telehealth (MDLIVE)

DAILY PAY through ZayZoon

A welcoming, team‑driven workplace

Job summary

Courtyard Knoxville Airport Alcoa is hiring a Front Desk Agent in Alcoa, TN. You will warmly greet guests, handle registrations, verify billing, and assist with reservations and requests to ensure a seamless check-in and check-out experience.

We value guest service, attention to detail, teamwork, and strong communication. This role offers growth in a welcoming, fast-paced hospitality setting with supportive leadership.

Qualifications

• Guest service experience preferred.
• Strong attention to detail and organization.
• Team player with a positive, professional attitude.
• Excellent written and verbal communication skills.
• Able to multitask and stay calm in a fast-paced environment.

Responsibilities

• Greet guests warmly and efficiently during check-in and check-out.
• Complete guest registrations, secure payments, and verify or adjust billing as needed.
• Confirm guest information, room rates, and room selections.
• Create and code electronic room keys.
• Assist guests with reservations, questions, and special requests in a friendly, professional, and timely manner.
• Address guest concerns by researching, resolving, and negotiating solutions to ensure satisfaction.
• Deliver high standards of service to consistently exceed guest expectations.
• Anticipate guest needs and provide proactive service.
• Implement creative solutions while following brand standards.
• Maintain strong knowledge of hotel offerings, including amenities, room categories and rates, and packages.

Skills

Guest service

Attention to detail

Team player

Organizational skills

Written and verbal communication

Multitasking & composure

Job description

Courtyard Knoxville Airport Alcoa is hiring a Front Desk Agent in Alcoa, TN. You will warmly greet guests, handle registrations, verify billing, and assist with reservations and requests to ensure a seamless check-in and check-out experience.

We value guest service, attention to detail, teamwork, and strong communication. This role offers growth in a welcoming, fast-paced hospitality setting with supportive leadership.