Night Auditor: Guest Experience & Front Desk Leader
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Benefits offered by this job
Job summary
Kana Hotel Group in Knoxville, TN is seeking a friendly Front Desk Agent to welcome guests, handle check-ins and check-outs, and answer questions. You will operate the front desk system, process cash and card transactions, and explain hotel amenities.
The ideal candidate has a high school diploma or GED, prior hospitality or customer service experience, attention to detail, and strong communication skills. Training covers concierge services, safety procedures, and local area knowledge to assist
Qualifications
- High School diploma or GED required.
- Prior hospitality or customer service experience preferred.
- Attention to detail and organized.
- Knowledge of hotel layout, amenities, and procedures is beneficial.
Responsibilities
- Run daily audit functions per hotel standards
- Review guaranteed arrivals and verify credit cards
- Explain promotional items to guests at check-in
- Explain hotel amenities to guests (breakfast, spa, fitness, voicemail)
- Respond promptly to guest inquiries or complaints
- Offer alternate solutions if guest demand cannot be met
- Cover other areas of the hotel as needed
- Document guest accidents via accident report form
- Complete maintenance log when a complaint is reported
- Maintain front desk areas; stay clean and organized
- Greet guests in a friendly and warm manner
- Perform other duties as assigned
Skills
Education
Job description
Kana Hotel Group in Knoxville, TN is seeking a friendly Front Desk Agent to welcome guests, handle check-ins and check-outs, and answer questions. You will operate the front desk system, process cash and card transactions, and explain hotel amenities.
The ideal candidate has a high school diploma or GED, prior hospitality or customer service experience, attention to detail, and strong communication skills. Training covers concierge services, safety procedures, and local area knowledge to assist
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