Guest Experience Concierge

Davidson Hospitality Group; San Diego (CA); Hybrid; USD 36,000 - 38,000; Full time

Benefits offered by this job

Hotel Discounts

Tuition Reimbursement

Paid Time Off

401K Match

Job summary

Paradise Point Resort and Spa in San Diego seeks a friendly Front Desk Agent to welcome guests and ensure a memorable stay. You will handle check-ins/outs, assist with local recommendations, and collaborate across departments to deliver exceptional service.

The ideal candidate has front desk hospitality experience, strong cash handling skills, and excellent communication, with a flexible schedule including nights, weekends, and holidays.

Qualifications

• Previous front desk customer service experience in hospitality.
• Excellent communication and interpersonal skills.
• Cash handling experience required.
• Proficient with hotel property management software (PMS).
• Strong organizational and multitasking abilities.
• Flexible schedule including evenings, weekends, holidays.

Responsibilities

• Provide exceptional customer service and create a positive first impression for guests.
• Efficiently handle front desk check-ins and check-outs with accuracy.
• Respond promptly to inquiries and resolve issues with empathy.
• Assist guests with local attractions, dining options, and hotel amenities.
• Collaborate with other departments to ensure seamless guest experiences.
• Maintain a clean and organized front desk area.
• Handle cash and credit card transactions accurately.
• Demonstrate attention to detail and proactive guest satisfaction.

Skills

Front desk experience

Cash handling

Communication skills

PMS software

Multitasking

Education

High School diploma or equivalent

Tools

Hotel PMS software

Job description

Paradise Point Resort and Spa in San Diego seeks a friendly Front Desk Agent to welcome guests and ensure a memorable stay. You will handle check-ins/outs, assist with local recommendations, and collaborate across departments to deliver exceptional service.

The ideal candidate has front desk hospitality experience, strong cash handling skills, and excellent communication, with a flexible schedule including nights, weekends, and holidays.