Guest Experience Agent - Front Desk with Benefits

ZOOTIST HOSPITALITY LLC; Billings (MT); On-site; USD 42,981,000 - 44,414,000; Full time

Benefits offered by this job

Discounts throughout the hotel

Restaurants: 25% off meals

Gift Shop: 25% off merchandise and 10%

Discounted room rates for immediate.

Comprehensive Health Insurance for FT

401k Benefits

Generous PTO and vacation time

Job summary

Northern Hotel in Billings, MT is seeking a Front Desk Agent to warmly welcome guests, check them in, issue keys, and handle guest inquiries in person. You will also process payments, post charges, and keep precise records of room occupancy and guest accounts.

This in-person role requires strong communication and multitasking, with attention to detail and a service-first attitude. Training is provided; benefits are included for full-time staff.

Qualifications

• Ability to multitask.
• Good communication and customer service skills.
• Attention to detail and punctuality.
• Ability to handle high-pressure situations.
• Problem solving and basic computer knowledge.
• Willingness to learn.

Responsibilities

• Register and assign guests to rooms.
• Issue room cards.
• Transmit and receive messages.
• Keep records of occupied rooms
• Keep records of guest accounts.
• Make and confirm reservations.
• Present statements to guests.
• Collect payments and make change for guests.
• Perform bookkeeping activities.
• Post charges to rooms.
• Record guest comments and/or complaints.
• Refer guests to management as necessary.
• Obtain knowledge on different facilities throughout the hotel.

Skills

Multitasking

Communication skills

Customer service

Attention to detail

Punctuality

Stress management

Problem solving

Basic computer skills

Willingness to learn

Job description

Northern Hotel in Billings, MT is seeking a Front Desk Agent to warmly welcome guests, check them in, issue keys, and handle guest inquiries in person. You will also process payments, post charges, and keep precise records of room occupancy and guest accounts.

This in-person role requires strong communication and multitasking, with attention to detail and a service-first attitude. Training is provided; benefits are included for full-time staff.