Guest Services Specialist — Flexible Hours + Bonuses

Best Western Plus Riverfront; Great Falls (MT); On-site; USD 19,000 - 27,000; Full time

Benefits offered by this job

Bonuses

Job summary

Best Western Plus Riverfront in Great Falls, MT is seeking a friendly Front Desk Agent to warmly welcome guests, manage reservations, and assist with guest needs throughout their stay.

You will handle check-ins/outs, answer calls, coordinate with hotel departments, and provide local recommendations to enhance the guest experience. This role emphasizes exceptional service, multitasking, and staying calm under pressure.

Qualifications

• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills.
• Comfortable taking telephone calls and mitigating stressful situations.
• Exhibits working knowledge of Microsoft Office and reservation management systems.
• 1+ year of hotel industry experience or related job preferred; ability to stand for long periods and assist with luggage (lifting up to 25lbs).

Responsibilities

• Answer incoming calls and questions about guests' needs in person and online regarding room bookings, room rates, amenities, make reservations, reward programs, and special requests.
• Communicate with all departments to ensure all areas of the hotel are ready for an exceptional stay, as well as special requests.
• Welcome guests at check-in and check-out, ensuring reservations have correct information and payment type; distribute keys and offer local suggestions for guest experience.
• Respond to and resolve customer complaints; refer to management or other departments as needed to address guest needs promptly.

Skills

Time management

Organizational skills

Customer service

Interpersonal skills

Phone handling

Reservation systems

Microsoft Office

Hotel experience

Luggage handling

Tools

Reservation management systems

Job description

Best Western Plus Riverfront in Great Falls, MT is seeking a friendly Front Desk Agent to warmly welcome guests, manage reservations, and assist with guest needs throughout their stay.

You will handle check-ins/outs, answer calls, coordinate with hotel departments, and provide local recommendations to enhance the guest experience. This role emphasizes exceptional service, multitasking, and staying calm under pressure.