FRONT DESK AGENT

DHS Brand; Washington (District of Columbia); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Hotel room discounts

Daily pay access

Job summary

Hyatt House Washington DC - Convention Center is seeking a Front Desk Agent to deliver exceptional guest experiences at the heart of our hotel. In this role, you will check guests in and out, manage reservations, and provide essential information about hotel facilities. The ideal candidate will possess strong communication skills and the ability to handle multiple tasks in a fast-paced environment.

This position offers a salary range of $19.00 - $20.00 hourly, along with a comprehensive benefits package including health insurance and paid time off.

Qualifications

• Must be flexible with scheduling as the hotel operates 24/7.
• Adhere to all work rules, procedures, and policies.

Responsibilities

• Efficiently check guests in and out according to hotel and brand standards.
• Inform guests about hotel facilities, policies, and procedures.
• Manage guestroom reservations, including taking, modifying, and canceling bookings.
• Address guest inquiries, requests, and complaints.
• Handle cashier tasks and post charges to guest accounts.
• Notify housekeeping and maintenance of any reported issues.

Skills

Strong communication and interpersonal skills

Ability to stand for extended periods

Ability to work in a fast-paced environment

Maintain control and exhibit good judgment

Job description

Hyatt House Washington DC

899 O St NW

Washington, DC 20001, USA

Description

Come join our team at Hyatt House Washington DC - Convention Center!

Front Desk Agent

Salary Range: $19.00 - $20.00 hourly

Position Summary

As a part of our front desk team, you are the heart of our hotel where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check‑ins and check‑outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy.

Essential Functions

• Guest Check-In/Out: Efficiently check guests in and out according to hotel and brand standards.
• Guest Information: Inform guests about hotel facilities, policies, and procedures. Provide local tourist information.
• Phone Management: Operate the hotel phone system, transfer calls, and accurately take messages.
• Reservations: Manage guestroom reservations, including taking, modifying, and canceling bookings.
• Guest Inquiries: Address guest inquiries, requests, and complaints, coordinating with other departments as needed.
• Cashier Duties: Handle cashier tasks and post charges to guest accounts.
• Maintenance Coordination: Notify housekeeping and maintenance of any reported issues with guestrooms or hotel grounds.
• Security Procedures: Follow in‑house procedures to ensure the security of guests and employees, and be familiar with emergency procedures.
• Front Office Cleanliness: Maintain the cleanliness and organization of the Front Office area.

Additional Responsibilities

• Flexible Scheduling: The hotel operates 24/7. Employees may need to work shifts outside their preferred or usual hours to meet business demands.
• Policy Adherence: Adhere to all work rules, procedures, and policies established by the hotel, including those in the employee handbook.

Skills and Abilities

• Communication: Strong communication and interpersonal skills.
• Stamina: Ability to stand for extended periods.
• Adaptability: Ability to work in a fast‑paced environment.
• Composure: Maintain control and exhibit good judgment in difficult situations.

Benefits and Perks

Hyatt House Washington DC - Convention Center is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. and MORE! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. *minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.