Guest Experience Agent — Dual-Property Hotel

DHS Brand; Reston (VA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Leaves of absence

Retirement plans

Paid time off

Job summary

DHS Brand is looking for a passionate Front Desk Agent for their dual property hotel in Reston, Virginia. You will provide exceptional service and ensure a smooth check-in experience for guests. The hotel, located conveniently at the Reston Town Center Metrorail Station, is equipped with modern facilities including a rooftop bar and a full-service restaurant.

The ideal candidate will possess strong interpersonal skills and the ability to work in a fast-paced environment. This position offers a comprehensive benefits package, ensuring quality of life both in and out of work.

Qualifications

• Exceptional customer service skills.
• Strong organizational skills and attention to detail.
• Ability to handle guest inquiries and complaints efficiently.

Responsibilities

• Check guests in and out of the hotel according to brand standards.
• Inform guests about hotel facilities and provide tourist information.
• Handle phone inquiries and messages for guests.
• Maintain cleanliness of the Front Office area.

Skills

Good communication and interpersonal skills

Ability to stand for extended periods of time

Ability to work in a fast-paced environment

Ability to maintain control and composure

Job description

DHS Brand is looking for a passionate Front Desk Agent for their dual property hotel in Reston, Virginia. You will provide exceptional service and ensure a smooth check-in experience for guests. The hotel, located conveniently at the Reston Town Center Metrorail Station, is equipped with modern facilities including a rooftop bar and a full-service restaurant.

The ideal candidate will possess strong interpersonal skills and the ability to work in a fast-paced environment. This position offers a comprehensive benefits package, ensuring quality of life both in and out of work.