EXPERIENCED Front Desk Agent

DHS Brand; Washington (District of Columbia); On-site; USD 24,796 - 26,174; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off

Hotel room discounts

Daily pay access

Job summary

DHS Brand is seeking a Front Desk Agent for the Residence Inn by Marriott Dupont Circle in Washington, D.C. The role involves providing exceptional service as the first point of contact for guests, managing check-ins and check-outs, and addressing guest inquiries.

Located in an upscale neighborhood, the position requires strong interpersonal skills and a commitment to child-centered service. Compensation is between $18 and $19 per hour based on experience, with weekend availability required.

Qualifications

• 2 years in a front desk position required.
• Proficiency in using hotel management software.
• Ability to remain standing for extended periods.

Responsibilities

• Greet guests warmly upon arrival.
• Efficiently manage check-in and check-out processes.
• Handle reservations accurately and respond to inquiries.

Skills

Strong interpersonal and communication skills

Attention to detail

Ability to thrive in a fast-paced environment

Customer satisfaction focus

Tools

Hotel management software

Job description

Residence Inn by Marriott Dupont Circle
2120 P St NW
Washington, DC 20037, USA

Description

Join our dynamic team at Residence Inn Dupont Circle!

Are you seeking an exciting opportunity to work in one of Washington, D.C.'s most exclusive and upscale neighborhoods? The newly renovated Residence Inn Dupont Circle offers a dynamic and rewarding work environment right in the heart of downtown. Located just two blocks from the Dupont Circle Metro (red line), our hotel is conveniently close to U.S. government buildings, corporations, embassies, the World Bank, universities, tourist attractions, restaurants, and associations.

At Residence Inn Dupont Circle, we pride ourselves on providing exceptional service and extensive amenities that set us apart from ordinary downtown DC hotels. Our spacious and renovated hotel suites offer all the comforts of home, including separate sleep and work areas and a full kitchen. Employees can enjoy a supportive and collaborative work atmosphere, where every team member plays a crucial role in delivering an unmatched guest experience.

Front Desk Agent

Salary Range $18.00 - $19.00 per hour (experience-based compensation)

Position Summary

Are you passionate about serving others? If so, we invite you to become a part of our front desk team, the heart of our hotel, where most guest interactions occur. Your role is vital in shaping our guests' overall experience. As a Front Desk Agent, you will be the first point of contact for our guests, ensuring a warm and welcoming experience from the moment they arrive. Your role is pivotal in creating a positive impression and providing exceptional customer service. You will handle guest check-ins and check-outs, manage reservations, and address any inquiries or concerns with professionalism and courtesy. Weekend availability is required.

• Greet and welcome guests: Provide a friendly and professional greeting to all guests upon arrival.
• Check-in and check-out: Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail.
• Reservations management: Handle room reservations, cancellations, and modifications with precision.
• Guest inquiries: Respond to guest inquiries and requests promptly, offering assistance and information about hotel services and local attractions.
• Issue resolution: Address and resolve guest complaints and issues courteously and efficiently.
• Payment processing: Process payments and maintain accurate records of transactions.
• Communication: Maintain clear and effective communication with other hotel departments to ensure seamless guest experiences.
• Record keeping: Update and maintain guest information and room availability in the hotel management system.
• Safety and security: Ensure the safety and security of guests by adhering to hotel policies and procedures.

Experience and Education

• 2 years in a front desk position required.

Core Skills & Abilities

• Thrive in a fast-paced, guest-focused environment while managing multiple priorities efficiently.
• Strong interpersonal and communication skills with a focus on customer satisfaction.
• Maintain professionalism, composure, and sound judgment in high-pressure or challenging situations.
• High level of accuracy and attention to detail in all tasks.
• Proficiency in using hotel management software and basic computer skills.
• Ability to remain standing for extended periods and occasionally lift, carry, push, or pull up to 25–35 pounds.
• Willingness to work various shifts, including weekends and holidays.
• Strong communication and interpersonal skills, with the ability to engage guests and team members effectively.

Additional Responsibilities

• The hotel operates 24/7, requiring department schedules to adapt to varying business demands. Employees may need to work shifts outside their preferred or usual hours.
• Employees must comply with all hotel-established work rules, procedures, and policies, including those outlined in the employee handbook.

Benefits and Perks

Donohoe Hospitality Services is pleased to offer employees a comprehensive Benefits Package that includes health, dental, and vision insurance, leaves of absence, retirement plans, paid time off, and hotel room discounts. And more! Through this selection of benefits and perks, we strive to provide employees with options that will enhance their quality of life in and out of work. minimum 32 hours/week to qualify

We also offer daily pay access, where you can receive your earnings on the same day you work, empowering you to manage your finances easily and confidently.

If you're ready to bring your energy and skills to a team dedicated to delivering exceptional guest experiences, we want to hear from you! Apply today and be a key player in creating memorable moments for our guests.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.