Front Desk Agent

Brookfield Ventures LLC; Town of Brookfield (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Job summary

A leading hotel chain in Brookfield, WI is seeking a Front Desk Agent to provide a welcoming, guest-focused experience. The role includes managing check-ins and check-outs, responding to guest inquiries, and ensuring compliance with service standards. Ideal candidates possess excellent communication skills and a positive attitude. This position offers competitive compensation and a supportive team environment.

Qualifications

• Friendly, outgoing demeanor.
• Previous hotel or hospitality experience preferred.
• Strong understanding of hospitality service standards.
• Proficient in English; additional languages are beneficial.

Responsibilities

• Greet guests warmly and professionally.
• Manage guest check-in and check-out accurately.
• Respond to guest inquiries with clear information.
• Coordinate with housekeeping for room readiness.
• Promote hotel amenities and ensure guest satisfaction.

Skills

Excellent communication skills

Positive attitude

Multitasking skills

Guest-focused mindset

Job description

Benefits

Employee discounts

Flexible schedule

Opportunity for advancement

Training & development

Front Desk Agent – Holiday Inn Brookfield, WI

Benefits / Perks

Flexible Scheduling

Career Advancement Opportunities within IHG-branded hotels

Competitive Compensation

Supportive Team Environment

Training and Development Programs

Job Summary

Holiday Inn Brookfield, WI is seeking a friendly, professional, and service-driven Front Desk Agent to deliver the welcoming, guest-focused experience that aligns with IHG brand standards. In this role, you will support guests through all stages of their stay—from check-in to check-out—ensuring each interaction reflects our commitment to comfort, consistency, and hospitality.

You will register guests, process payments, assign rooms, issue key cards, and maintain accurate records in accordance with IHG procedures. Strong communication with housekeeping and maintenance teams is essential to ensure room readiness and timely resolution of guest needs.

We are looking for a team member with excellent communication skills, a positive attitude, and the ability to remain calm and professional during busy or challenging situations. Your goal is to create a seamless and memorable guest experience consistent with IHG service expectations.

Key Responsibilities

Greet guests warmly and professionally in accordance with IHG service standards.

Manage guest check-in and check-out using the hotel’s PMS system accurately and efficiently.

Respond to guest inquiries by phone, email, and in person with clear, helpful information.

Make and modify reservations while ensuring accuracy and adherence to brand procedures.

Coordinate with housekeeping to confirm room readiness and communicate special guest requests.

Maintain thorough knowledge of hotel amenities, local attractions, room types, and IHG Rewards Club benefits.

Promote hotel amenities, upsell when appropriate, and ensure guest satisfaction throughout the stay.

Resolve guest concerns promptly using a calm, guest-focused approach.

Ensure compliance with IHG brand standards, health and safety protocols, and quality expectations.

Complete shift reports, required paperwork, and cash handling responsibilities accurately.

Qualifications

Friendly, outgoing, and demeanor.

Previous hotel or hospitality experience preferred but not required.

Strong understanding of hospitality service standards; familiarity with IHG systems is a plus.

Proficient in English; additional languages are beneficial.

Strong computer and multitasking skills.

Ability to resolve issues with a guest-first mindset.

Ability to stand for extended periods and lift up to 30 lbs.