Guest Experience Front Desk Agent – Growth & Travel Perks

BENCHMARK; United States; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

robust wage package

excellent benefit plans

matching 401K plan

professional development

generous bonuses

travel perks

Job summary

Cambria Hotel Austin Downtown, part of Pyramid Global Hospitality, is seeking a Front Desk Agent to welcome guests and register them in a warm, efficient manner.

You will deliver exceptional guest service, anticipate needs, and provide information about local sights. The role requires strong communication, multitasking, and proficiency with Microsoft Office; open availability, weekends, holidays, and a high school diploma are required.

Qualifications

• Previous experience in a hotel front desk, guest services or similar service role, is required, preferably with a full‑service hotel.
• Excellent communication skills with ability to communicate effectively in the English language, both verbally and in writing.
• Must have open availability to work various shifts, AM or PM, including weekends and holidays, to meet operational needs.
• Outgoing and engaging personality with thorough understanding of customer service behaviors and strong interpersonal skills.
• Ability to multi‑task, adapt and prioritize in a fast‑paced work environment.
• A strong desire to make an impact on other people.
• Strong computer skills including experience using Microsoft Office Suite Products; ability to work multiple complex systems simultaneously.
• Capable of remaining in a standing position, either stationary or walking, for duration of shift.

Responsibilities

• Greet and register guests in a warm and welcoming manner.
• Deliver excellent guest service to elevate every aspect of their stay.
• Anticipate guest needs to create a personalized and memorable experience.
• Check guests in, ensuring proper credit is received and accurate information is established.
• Resolve problems and WOW guests through recovery when things aren’t quite right.
• Promote and sell special hotel programs.
• Interact with hotel staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.

Skills

Communication skills

Customer service

Multitasking

Interpersonal skills

Microsoft Office

Education

High school diploma or equivalent

Hospitality degree preferred

Tools

Microsoft Office Suite

POS systems

Job description

Cambria Hotel Austin Downtown, part of Pyramid Global Hospitality, is seeking a Front Desk Agent to welcome guests and register them in a warm, efficient manner.

You will deliver exceptional guest service, anticipate needs, and provide information about local sights. The role requires strong communication, multitasking, and proficiency with Microsoft Office; open availability, weekends, holidays, and a high school diploma are required.