Guest Experience Specialist — Front Desk Agent

Hyatt Centric Congress Avenue Austin; Austin (TX); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

401(k) retirement match

Paid holidays

Paid time off

Employee Assistance Program

Job summary

Hyatt Centric Congress Avenue Austin is seeking a Front Desk Agent to deliver exceptional guest service in the heart of downtown Austin. You will handle check-ins and check-outs, process payments, verify guest billing, and assist guests with reservations and requests with a warm, professional approach.

We offer comprehensive benefits including medical, dental, vision, disability, life insurance, a generous 401(k) match, paid holidays and paid time off, plus access to an Employee Assistance

Qualifications

• Guest service excellence and hospitality mindset required.
• Cash handling and basic billing understanding preferred.

Responsibilities

• Process check-ins/outs efficiently and accurately.
• Secure payment and verify/adjust billing as needed.
• Assist guests with reservations and requests in a friendly, timely manner.

Job description

Hyatt Centric Congress Avenue Austin is seeking a Front Desk Agent to deliver exceptional guest service in the heart of downtown Austin. You will handle check-ins and check-outs, process payments, verify guest billing, and assist guests with reservations and requests with a warm, professional approach.

We offer comprehensive benefits including medical, dental, vision, disability, life insurance, a generous 401(k) match, paid holidays and paid time off, plus access to an Employee Assistance