Guest Experience Pro — Front Desk Agent

Aimbridge Hospitality; Austin (TX); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Daily Pay

Medical Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Life Insurance

Paid Time Off

Employee Assistance Program

401k

Job summary

Hampton Inn & Suites Austin-Downtown/Convention Center is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and friendly farewells in a bustling downtown setting.

You will master guest interactions, manage reservations, and coordinate with the team to ensure a seamless stay. Benefits begin after an initial waiting period and include medical, dental, and vision coverage, disability and life insurance, paid time off, a 401k plan, and access to Daily Pay.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: you bring warm vibes and top-tier service to make guests feel at home.
• Communication Champ: you get messages across clearly and confidently, coordinating with the team.
• Quick-Thinking Problem Solver: you think fast and turn hiccups into happy endings.
• Multitasking Marvel: manage reservations, check-ins, check-outs, and financial details with precision.

Skills

Guest Service Superstar

Communication Champ

Quick-Thinking Problem Solver

Multitasking Marvel

Education

High school diploma or equivalent

Tools

Hotel management software

Microsoft Office

Job description

Hampton Inn & Suites Austin-Downtown/Convention Center is seeking a Front Desk Agent to deliver warm welcomes, smooth check-ins, and friendly farewells in a bustling downtown setting.

You will master guest interactions, manage reservations, and coordinate with the team to ensure a seamless stay. Benefits begin after an initial waiting period and include medical, dental, and vision coverage, disability and life insurance, paid time off, a 401k plan, and access to Daily Pay.