Guest Experience Agent - Front Desk (Room Discounts)

Sheraton Pittsburgh Station Square; Pittsburgh (Allegheny County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Disability insurance

Employee assistance program

Health insurance

Life insurance

Paid time off

Room Discounts

Employee Food and Beverage Discounts

Job summary

Driftwood Hospitality Management is seeking a Front Desk Associate in Pittsburgh to greet and register guests, provide courteous service, and ensure a seamless checkout experience. You will handle room assignments, payments, and guest inquiries to uphold the property’s high standards of quality.

The role requires effective English communication, basic computer skills, and the ability to work in a fast-paced hotel environment.

Qualifications

• High school diploma preferred or equivalent education/experience.
• Hospitality experience preferred but not required.
• Skilled in calculator use and basic math.
• Ability to communicate effectively in English, verbal and written.
• Ability to input information using a moderately complex computer system.
• Ability to work with customers calmly and diplomatically.

Responsibilities

• Greet guests warmly and register them efficiently.
• Input and retrieve guest info and assign rooms using the computer.
• Process payments, post charges, and balance house bank.
• Answer phones politely and relay messages.
• Resolve guest issues within guidelines and escalate when needed.
• Maintain neat appearance and support other front desk staff.

Skills

Customer service

Communication

Cash handling

Problem-solving

Education

High school diploma preferred

Tools

Calculator use

Job description

Driftwood Hospitality Management is seeking a Front Desk Associate in Pittsburgh to greet and register guests, provide courteous service, and ensure a seamless checkout experience. You will handle room assignments, payments, and guest inquiries to uphold the property’s high standards of quality.

The role requires effective English communication, basic computer skills, and the ability to work in a fast-paced hotel environment.