Guest Experience Agent: Front Desk & Reservations – Benefits

The Alfond Inn at Rollins; Winter Park (FL); Vor Ort; USD 19.000 - 30.000; Vollzeit

Benefits dieser Stelle

Health coverage (up to 80% for single)

Dental and vision insurance

401K plan with discretionary match

Paid time off (PTO) and paid holidays

Employee assistance program (EAP)

Zusammenfassung

The Alfond Inn at Rollins in Winter Park, FL seeks a Guest Service Representative to greet guests, handle reservations, and support a smooth check-in/out experience. You will respond to inquiries, process payments, and coordinate with departments to fulfill guest needs.

Join a team focused on exceptional service, continuous improvement, and a welcoming atmosphere. Prior customer service experience is preferred, with strong communication and teamwork essential for success.

Qualifikationen

• Prior customer service experience preferred.
• High school diploma or equivalent is commonly expected.
• Excellent communication and guest service skills are essential.

Aufgaben

• Greet guests upon arrival and assist with check-in/check-out.
• Provide information about hotel amenities and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately.
• Process payments and maintain accurate guest records.
• Address guest concerns and resolve issues to ensure satisfaction.
• Coordinate with housekeeping and other departments to fulfill requests.
• Maintain a clean and organized front desk area and assist with luggage when needed.
• Uphold policies and safety procedures for guests and staff.
• Stay informed about hospitality industry developments and participate in training.

Kenntnisse

Customer service

Reservation sales

Check-in / Check-out

Problem resolution

Phone communication

Ausbildung

High school diploma or equivalent

Jobbeschreibung

The Alfond Inn at Rollins in Winter Park, FL seeks a Guest Service Representative to greet guests, handle reservations, and support a smooth check-in/out experience. You will respond to inquiries, process payments, and coordinate with departments to fulfill guest needs.

Join a team focused on exceptional service, continuous improvement, and a welcoming atmosphere. Prior customer service experience is preferred, with strong communication and teamwork essential for success.