Guest Experience Associate - Front Desk

Aloft Orlando Lake Buena Vista; Orlando (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive wages (full-time & part- t

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401k Company Match

Daily Pay

Life Insurance

TELUS Health access

Travel Discounts

Commuter Benefits

Wellness & Development

Job summary

Aloft Orlando Lake Buena Vista is seeking a Guest Service Agent to warmly greet guests, assist with check-in/out, and respond to guest needs while upholding the hotel's brand and service standards.

Responsibilities include registering guests, processing payments, handling reservations, and ensuring guest satisfaction. Experience in customer service and familiarity with PMS systems are preferred; role may involve varied shifts.

Qualifications

• Previous customer service experience required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to rooms.
• Handle payments and balance accounts.
• Make and confirm reservations and process charges.
• Respond to guest requests in a timely manner and resolve complaints.

Skills

Customer service

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Aloft Orlando Lake Buena Vista is seeking a Guest Service Agent to warmly greet guests, assist with check-in/out, and respond to guest needs while upholding the hotel's brand and service standards.

Responsibilities include registering guests, processing payments, handling reservations, and ensuring guest satisfaction. Experience in customer service and familiarity with PMS systems are preferred; role may involve varied shifts.