Guest Experience Agent | Flexible Shifts

Brickyard Properties llc; New York (NY); Presencial; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

Brickyard Properties llc is seeking a Front Desk Agent to welcome guests, manage reservations, and ensure smooth check-in/check-out. You will deliver high-quality service and assist guests with booking information.

The role requires handling phone inquiries, resolving complaints, maintaining the lobby, and providing local information. It supports flexible shifts including day, night, and rotating schedules.

Qualificações

• Entry-level hospitality experience is acceptable.
• Excellent communication and problem-solving abilities.
• Strong customer service skills and phone handling.

Responsabilidades

• Manage guest reservations and booking details accurately.
• Conduct efficient check-in and check-out processes.
• Provide outstanding customer service and handle guest inquiries.
• Handle incoming phone calls professionally and promptly.
• Resolve guest complaints with empathy and effective solutions.
• Maintain a clean and welcoming lobby environment.
• Offer up-to-date information about hotel services and local attractions.
• Assist guests with booking modifications and special requests.

Conhecimentos

Customer service

Phone etiquette

Communication

Multitasking

Teamwork

Problem solving

Formação académica

High school diploma or equivalent

Ferramentas

POS systems

Descrição da oferta de emprego

Brickyard Properties llc is seeking a Front Desk Agent to welcome guests, manage reservations, and ensure smooth check-in/check-out. You will deliver high-quality service and assist guests with booking information.

The role requires handling phone inquiries, resolving complaints, maintaining the lobby, and providing local information. It supports flexible shifts including day, night, and rotating schedules.