Front Desk Experience Specialist

remingtonhotelscareers; Dallas (TX); On-site; USD 19,000 - 25,000; Full time

Job summary

Remington Hotels is seeking a Front Desk Associate in Dallas to warmly greet guests, manage check-in/out, and assist with pre-registration and reservations. You will post charges, handle payments securely, and apply hotel rates and policies accurately.

Candidates should be capable of working varied shifts including nights, weekends, and holidays, and thrive in a team that delivers outstanding guest experiences. Knowledge of Front Office systems is essential.

Qualifications

• Excellent guest service skills and a strong work ethic.
• Ability to handle reservations and cancellations with accuracy.
• Willing to work nights, weekends, and holidays.

Responsibilities

• Greet and assist guests during check-in and check-out, including pre-registration.
• Post charges accurately and efficiently for all transactions.
• Maintain working knowledge of Front Office systems and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Understand hotel rates, discounts, and related procedures.
• Take same-day reservations and follow cancellation/relocation procedures as needed.

Skills

Customer service

Cash handling

Reservations knowledge

Teamwork

Tools

PMS software

Job description

Remington Hotels is seeking a Front Desk Associate in Dallas to warmly greet guests, manage check-in/out, and assist with pre-registration and reservations. You will post charges, handle payments securely, and apply hotel rates and policies accurately.

Candidates should be capable of working varied shifts including nights, weekends, and holidays, and thrive in a team that delivers outstanding guest experiences. Knowledge of Front Office systems is essential.