Guest Experience Agent: Front Desk & Local Expert

Daly Seven; Northern (KY); Hybrid; USD 25,000 - 38,000; Full time

Job summary

Daly Seven is seeking a Guest Service Agent to warmly greet guests, manage check-ins/outs, and act as a local expert for attractions and dining. You will assist with reservations, handle cash, operate the front desk technology, and ensure a clean lobby with breakfast setup.

The role emphasizes professional guest care, safety awareness, and promoting Daly Seven’s franchise membership. This is a hands-on, on-site position at our property for a customer-focused team member.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using maps and publications for directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at Daly Seven properties.
• If our hotel is full, proactively help guests find lodging via referrals.
• Maintain accuracy in handling cash, manage the cash drawer, and balance shift reports daily.
• Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.
• Operate the switchboard and master computer operations, and maintain the ADA box location.
• Ensure the lobby and office are clean, and set up continental breakfast and coffee service.
• Act as part of the security team by reporting hazards and investigating injuries in the absence of a manager.
• Know emergency procedures, fire system, emergency lights, and utility cut-offs; complete incident/accident reports when necessary.

Skills

Customer service

Verbal communication

Written communication

Computer proficiency

Physical stamina

Job description

Daly Seven is seeking a Guest Service Agent to warmly greet guests, manage check-ins/outs, and act as a local expert for attractions and dining. You will assist with reservations, handle cash, operate the front desk technology, and ensure a clean lobby with breakfast setup.

The role emphasizes professional guest care, safety awareness, and promoting Daly Seven’s franchise membership. This is a hands-on, on-site position at our property for a customer-focused team member.