Guest Service Agent

Daly Seven; Northern (KY); Hybrid; USD 25,000 - 38,000; Full time

Job summary

Daly Seven is seeking a Guest Service Agent to warmly greet guests, manage check-ins/outs, and act as a local expert for attractions and dining. You will assist with reservations, handle cash, operate the front desk technology, and ensure a clean lobby with breakfast setup.

The role emphasizes professional guest care, safety awareness, and promoting Daly Seven’s franchise membership. This is a hands-on, on-site position at our property for a customer-focused team member.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Responsibilities

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using maps and publications for directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at Daly Seven properties.
• If our hotel is full, proactively help guests find lodging via referrals.
• Maintain accuracy in handling cash, manage the cash drawer, and balance shift reports daily.
• Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.
• Operate the switchboard and master computer operations, and maintain the ADA box location.
• Ensure the lobby and office are clean, and set up continental breakfast and coffee service.
• Act as part of the security team by reporting hazards and investigating injuries in the absence of a manager.
• Know emergency procedures, fire system, emergency lights, and utility cut-offs; complete incident/accident reports when necessary.

Skills

Customer service

Verbal communication

Written communication

Computer proficiency

Physical stamina

Job description

As a Guest Service Agent at Daly Seven, you are more than just a front desk agent—you are our brand ambassador, a local expert, and the friendly face that welcomes our guests home. We don’t just check people in; we create seamless, memorable experiences through speed, accuracy, and genuine care.

What You’ll Do

Create Connections & Solve Problems

• Greet guests with warmth, checking them in and out with friendliness, speed, and accuracy.
• Be the go-to expert for local attractions, restaurants, and events, using specific publications and maps to provide directions.
• Handle guest complaints with professional care and concern.
• Promote our franchise membership club and help guests secure future stays at your hotel and other Daly Seven properties.
• If our hotel is full, you will proactively help guests find lodging via referrals.

Master the Details

• Maintain accuracy in handling cash, managing the cash drawer, and balancing shift reports daily.
• Take and record reservations accurately, verify credit card validity, and stay updated on daily and future reservation status.
• Operate the switchboard, master computer operations (including shutdown procedures), and maintain the location of the ADA box.
• Ensure the lobby and office are clean at all times, and expertly set up the continental breakfast and coffee service.

Ensure Safety & Security

• Act as a vital part of our security team by reporting potential hazards and investigating alleged injuries in the absence of a manager.
• Maintain knowledge of emergency procedures, the fire system (including shutting off false alarms), and the location of emergency lights and utility cut-offs (gas, electric, and water).
• Complete Incident Reports for guests or Accident Reports for employees when necessary.

This job description is a general summary of duties and is not an exhaustive list. Other duties, which are not listed, may be required from time to time.

Qualifications

• Prior hotel brand experience and/or customer service experience preferred.
• Excellent verbal and written skills.
• Computer proficiency.
• Ability to stand for an extended period of time, lift up to 10 pounds, bend, stoop, and regularly go up and down stairs.

Our Culture

As a family-owned hotel management company, our culture is built on a foundation of mutual respect and support. We believe in empowering our associates and celebrating success together in a positive team environment. Discover the values that unite us and make Daly Seven a great place to work by visiting our Culture Page .

We are committed to the well-being of our associates and their families. Our comprehensive benefits package is designed to support your health, financial security, and work-life balance. This is a vital part of how we invest in our team and recognize the hard work you do every day. Visit our Benefits Page to learn more.