Guest Experience Agent - Front Desk (Hotel)

Spire Hospitality LLC; Detroit (MI); On-site; USD 29,000 - 38,000; Full time

Job summary

Spire Hospitality LLC is seeking a Front Desk team member in Detroit to warmly welcome guests and provide exceptional service throughout their stay. You will contribute to seamless check-in/check-out and create memorable experiences from arrival to departure.

The role requires at least one year of front desk or guest-facing experience, strong computer skills (MS Office), and a commitment to guest satisfaction in a fast-paced hotel environment.

Qualifications

• One year of front desk experience in hotels preferred.
• One year of experience in customer service or a guest-facing role required.
• Proficient use of MS Office suite (Outlook, Word, Excel)

Responsibilities

• Deliver unparalleled service, courtesy, and care to our guests.
• Respond promptly and effectively to guest questions and requests.
• Streamline the check-in and check-out process for guests.
• Answer incoming phone calls with promptness and professionalism.
• Excel at multitasking in a dynamic environment.
• Resolve guest concerns with attentive service recovery.

Skills

Customer service

Communication

Education

High school diploma

Tools

MS Office (Outlook/Word/Excel)

Job description

Spire Hospitality LLC is seeking a Front Desk team member in Detroit to warmly welcome guests and provide exceptional service throughout their stay. You will contribute to seamless check-in/check-out and create memorable experiences from arrival to departure.

The role requires at least one year of front desk or guest-facing experience, strong computer skills (MS Office), and a commitment to guest satisfaction in a fast-paced hotel environment.