Front Office Director – Guest Experience Leader

Spire Hospitality; Detroit (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Early pay/earned wage access

Hotel discounts

Medical, dental, vision

Matched 401K

Paid time off

Job summary

SPIRE Hospitality, managing Hilton Garden Inn Detroit Downtown, seeks an experienced Front Office leader responsible for delivering exceptional guest service and overseeing daily operations. You will guide front desk staff, manage VIP reservations, and ensure efficient staff deployment during peak times.

The role requires prior hotel leadership experience, strong communication, and a commitment to high standards of service. Open availability on weekends and nights is expected to meet hotel needs.

Qualifications

• Hotel experience required.
• Bachelor's degree in Business Administration or Hospitality Management preferred.
• Experience as Director of Front Office or Front Office Manager (4 years) or equivalent.
• Additional language ability preferred.

Responsibilities

• Direct front office staff, provide guidance, and supervise performance.
• Monitor lobby activity and adjust staffing as needed.
• Review VIP reservations, coordinate amenities, and handle arrivals.
• Analyze data to ensure staffing aligns with hotel occupancy.
• Serve as Manager On Duty as required and resolve guest concerns.

Education

High school diploma or its equivalent

4 year degree in Business Administration, Hospitality Management or related major

Job description

SPIRE Hospitality, managing Hilton Garden Inn Detroit Downtown, seeks an experienced Front Office leader responsible for delivering exceptional guest service and overseeing daily operations. You will guide front desk staff, manage VIP reservations, and ensure efficient staff deployment during peak times.

The role requires prior hotel leadership experience, strong communication, and a commitment to high standards of service. Open availability on weekends and nights is expected to meet hotel needs.