Boutique Front Desk Agent: Memorable Guest Experiences

Sage Restaurant Group; Detroit (MI); On-site; USD 22,000 - 31,000; Full time

Benefits offered by this job

Medical, dental, & vision insurance

401(k) with employer matching

Health savings and flexible spending

Basic Life and AD&D insurance

Employee Assistance Program

Hotel and dining discounts

Employee Referral Bonus Program

Job summary

Shinola Detroit is seeking a Front Desk Agent to warmly welcome guests and handle check-in/out with accuracy. You will respond to reservations and inquiries, manage cash transactions, and contribute to a seamless guest experience at the lobby desk.

We value professionalism, strong English communication, and an organized approach to multi-tasking in a fast-paced hotel environment. This full-time role offers growth within Sage Hospitality Group and reflects our commitment to hospitality excellence.

Qualifications

• Must have cash handling experience and ability to communicate hotel rates and information.
• Experience dealing with the public and strong customer service skills.
• Must be fluent in written and spoken English.
• Ability to remain tactful and understanding in stressful situations.
• Strong organizational skills and attention to detail.

Responsibilities

• Greets and checks in arriving guests using manual and computer methods.
• Assists with check-out and processes guest accounts accurately.
• Handles cash transactions and maintains hotel records.
• Answers inquiries and takes reservations, promoting room nights and revenue.
• Keeps guests informed about in-house and area activities with timely responses.
• Operates PBX, handles wake-up calls and schedules guest communications.
• Maintains a friendly, courteous demeanor at all times.

Skills

Cash handling

Customer service

English fluency

Tact & empathy

Organized

Education

High School diploma or equivalent

Job description

Shinola Detroit is seeking a Front Desk Agent to warmly welcome guests and handle check-in/out with accuracy. You will respond to reservations and inquiries, manage cash transactions, and contribute to a seamless guest experience at the lobby desk.

We value professionalism, strong English communication, and an organized approach to multi-tasking in a fast-paced hotel environment. This full-time role offers growth within Sage Hospitality Group and reflects our commitment to hospitality excellence.