Guest Experience Agent — Front Desk & Guest Satisfaction

Residence Inn by Marriott Southington; Southington (CT); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Paid Time Off

401k Company Match

Travel Discounts

Daily Pay

Life Insurance

TELUS Health access

Educational/Professional Development

Job summary

Residence Inn by Marriott Southington is seeking a Guest Service Agent to warmly greet guests, assist with registrations, and manage reservations in alignment with brand standards.

You will handle payments, coordinate with housekeeping, and respond to guest requests to ensure a seamless stay. This role emphasizes hospitality, accuracy, and safety, with opportunities for growth within the front office team.

Qualifications

• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and register them in a friendly, efficient manner.
• Assist guests with requests and inquiries to ensure satisfaction.
• Process reservations, check-ins, and payments accurately and securely.
• Balance cash and complete daily audit tasks as assigned.

Skills

Customer service

Communication

Cash handling

Education

High School diploma or equivalent

Tools

PMS systems

Job description

Residence Inn by Marriott Southington is seeking a Guest Service Agent to warmly greet guests, assist with registrations, and manage reservations in alignment with brand standards.

You will handle payments, coordinate with housekeeping, and respond to guest requests to ensure a seamless stay. This role emphasizes hospitality, accuracy, and safety, with opportunities for growth within the front office team.