Guest Experience Agent – Front Desk

Plazahotelelpaso; Southington (CT); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health Insurance

Paid Time Off

401k Match

Daily Pay

Life Insurance

Travel Discounts

Commuter Benefits

Wellness Program

Education/Professional Development

Referral Bonus Program

Job summary

HHM Hotels is seeking a Guest Service Agent in Southington, CT. The role focuses on greeting guests, registering rooms, handling payments, and managing reservations. You will respond to guest needs, relay requests to the team, and contribute to a smooth front desk operation.

Ideal candidates will have prior customer service experience and familiarity with PMS systems. The position may involve standing for extended periods and weekend or holiday shifts as needed.

Qualifications

• High School diploma or equivalent preferred.
• Previous customer service experience or equivalent training required.
• Knowledge of PMS systems preferred.

Responsibilities

• Greet guests and assist with their needs.
• Register and assign guests to hotel rooms.
• Establish methods of payment and verify credit.
• Make and confirm reservations.
• Compute bills, collect payments, and make change.

Skills

Customer service experience

Communication skills

Education

High School diploma or equivalent

Tools

PMS systems

Job description

HHM Hotels is seeking a Guest Service Agent in Southington, CT. The role focuses on greeting guests, registering rooms, handling payments, and managing reservations. You will respond to guest needs, relay requests to the team, and contribute to a smooth front desk operation.

Ideal candidates will have prior customer service experience and familiarity with PMS systems. The position may involve standing for extended periods and weekend or holiday shifts as needed.