Front Desk Agent, Full-Time and Part Time Available | Residence Inn, Bloomington

CSM Careers; Bloomington (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, Vision insurance

401(k) with company match

Tuition reimbursement

Hotel discounts

Life insurance

Job summary

Residence Inn Bloomington is seeking a Front Desk Agent for on-site guest service roles. The position offers both full-time and part-time schedules, with shifts including early mornings and evenings. You will handle check-ins/check-outs, assist guests with reservations, and promote hotel services to maximize revenue.

Benefits include comprehensive coverage and a supportive team environment. Prior guest service experience in hospitality is preferred, along with strong communication and

Qualifications

• 1+ years prior guest service experience required preferably in a hospitality setting.
• Excellent verbal communication skills needed.
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment.
• Maintains predictable and reliable attendance.
• Ability to lift, push and pull up to 25 pounds on an occasional basis.
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods.

Responsibilities

• Process check-ins and check-outs, verify billing, create reservations, and process special requests.
• Assist guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services.
• Work as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary.
• Follow proper selling techniques and maximize room revenues.
• Monitors room availability, follows restrictions, and follows booking policies and procedures.
• Drives sales and up-selling rooms and amenities.
• Follow company procedures when handling cash and processing financial transactions.
• Maintain a clean and safe work area in compliance with regulations.

Skills

Guest service experience

Excellent verbal communication

Attention to detail

Customer-focused

Reliable attendance

Physical ability (lift 25 lbs)

Mobility throughout hotel

Education

High school diploma or GED

Job description

Front Desk Agent, Full-Time and Part Time Available | Residence Inn, Bloomington

• On-site
• Rate : $17 USD per hour
• Front Office
• Full-Time

Locations

Showing 1 location

Residence Inn, Bloomington | CSM Lodging Services
Bloomington, MN 55425, USA

Description

This position is responsible for anticipating guest needs, providing solutions to ensure guest satisfaction and exceed their expectations. Adheres to the company’s standards of quality and professionalism.

Required Schedule for Each Role: Part-Time 7:00 am - 3:00 pm-Wednesday and available on weekends; Full-Time: 3:00 pm - 11:00 pm, generally on Monday, Tuesday, Friday and Saturday and weekends as needed.

• Anticipates and responds to guests in a friendly and positive manner
• Responsible for providing the highest level of service
• Process check-ins and check-outs, verify billing, create reservations, and process special requests
• Assists guests by knowing hotel property, local attractions, and hours of operation of hotel outlets and services
• Works as a team player in meeting guests needs, and actively contributes to the efforts of other departments when necessary
• Understands and follows the company guest service recovery program
• Follows proper selling techniques and ensures strategies are utilized to maximize room revenues
• Monitors room availability, follows restrictions, and all booking policies and procedures
• Drives sales and maximizes revenue by up-selling rooms and amenities
• Follows company procedures when handling cash and processing financial transactions
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste
• Produces required volume of work by planning, organizing and prioritizing work duties
• Adheres to company general work rules, department procedures and company policies
• Attends all required department and hotel meetings
• Maintains a clean and safe work area in compliance with company, brand, local, state and federal regulations
• Follows all company procedures for guest/associate incidents
• Knowledgeable of hotel emergency procedures

Education: High school diploma or GED required

Experience/Knowledge/Skills/Abilities:

• 1+ years prior guest service experience required preferably in a hospitality setting
• Excellent verbal communication skills needed
• Attention to detail, customer focused and the ability to perform job duties in a fast-paced environment
• Maintains predictable and reliable attendance
• Ability to lift, push and pull up to 25 pounds on an occasional basis
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods

Rate: $17.00 USD per hour

CSM Corporation offers a comprehensive benefits package to all regular full-time employees, designed to support the health, well-being, and financial security of our employees. Our benefits include medical, dental and vision insurance plans, company-paid life insurance and short term disability coverage, company-paid long term disability coverage for eligible employees, 401(k) plan with company match, tuition reimbursement, voluntary benefits (critical illness, hospital indemnity, accident insurance, pet insurance, identity theft), time-off, scholarship program, generous hotel discounts and more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.