Guest Experience Desk Agent - Flexible Hours

Island-Hospitality-Management; Austin (TX); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Healthcare

PTO

401(k) Plan

Employee discounts

Wellness resources

Job summary

Island Hospitality is seeking a friendly Front Desk Agent to manage guest check-ins and check-outs, handle inquiries, and serve as a reference for guests and vendors at our Austin properties. You will project professionalism, coordinate with other departments, and contribute to a welcoming stay.

You will provide information, process payments, prepare shift reports, and deliver exceptional guest service in a fast-paced environment; flexible scheduling may be required to support occupancy

Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team

Job description

Island Hospitality is seeking a friendly Front Desk Agent to manage guest check-ins and check-outs, handle inquiries, and serve as a reference for guests and vendors at our Austin properties. You will project professionalism, coordinate with other departments, and contribute to a welcoming stay.

You will provide information, process payments, prepare shift reports, and deliver exceptional guest service in a fast-paced environment; flexible scheduling may be required to support occupancy