Guest Experience Front Desk Agent | Flexible Shifts, Daily Pay

Residence Inn- Piper Glen; Charlotte (NC); On-site; USD 21,000 - 23,000; Full time

Job summary

Residence Inn Piper Glen in Charlotte, NC is hiring a full-time Hotel Front Desk Associate to register guests, manage reservations, and explain rooms, rates and amenities. The ideal candidate has 1 year of front desk experience, solid computer skills (Word/Excel), and welcomes guests with a friendly, service‑oriented attitude; shifts are 7am–3pm or 3pm–11pm, weekdays and weekends, with daily pay option.

This role emphasizes customer service, teamwork, and professionalism in a fast-paced hotel

Qualifications

• 1 year experience working as a hotel front desk agent required.
• Competent computer skills including knowledge of Microsoft Word and Excel.
• Experience using hotel reservation system such as Lightspeed, FOSSE or PEP is a plus.

Responsibilities

• Meet and exceed customer and team member expectations by providing service and teamwork
• Provide value added service to customers by doing whatever is reasonable and possible to meet or exceed customer expectations
• Provide quality service to the customer by anticipating guests’ needs, responding to their requests promptly, efficiently, and courteously during check-in, check-out, and throughout stay
• Register, process, and greet guests promptly, welcoming him/her to the hotel
• Responds to guest requests for information about the hotel
• Arrange fulfillment of customer services by working with courtesy van staff, housekeeping, reservations, and maintenance
• Inform customers about payment methods and verify their credit card data

Skills

1 year experience

Word and Excel

Organization and detail

Customer service oriented

Interpersonal and problem solving

Shift flexibility

Tools

Lightspeed

FOSSE

PEP

Job description

Residence Inn Piper Glen in Charlotte, NC is hiring a full-time Hotel Front Desk Associate to register guests, manage reservations, and explain rooms, rates and amenities. The ideal candidate has 1 year of front desk experience, solid computer skills (Word/Excel), and welcomes guests with a friendly, service‑oriented attitude; shifts are 7am–3pm or 3pm–11pm, weekdays and weekends, with daily pay option.

This role emphasizes customer service, teamwork, and professionalism in a fast-paced hotel