Front Desk Agent

Residence Inn Cary; Morrisville (NC); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Marriott employee travel discounts

Paid time off

Advancement opportunities

Job summary

Residence Inn Cary Raleigh is seeking a Front Desk Agent to be the welcoming face of our hotel. You will manage check-ins, check-outs, and guest requests while delivering friendly, efficient service in an extended-stay environment.

The position offers growth opportunities within the opening team, with flexible hourly shifts and potential for advancement. Prior hospitality experience preferred; strong communication and computer skills are essential.

Qualifications

• Prior customer service experience is required; hotel experience preferred.
• Strong communication, interpersonal, and problem-solving skills.
• Comfortable using computers and learning hotel systems.

Responsibilities

• Greet and check guests in and out with genuine hospitality.
• Process reservations, payment methods, and guest preferences accurately.
• Answer phone calls and respond to guest requests promptly and professionally.
• Provide information on hotel amenities, local area, and directions.
• Assist with minor lobby F&B, sundry shop, and marketplace transactions.
• Support service recovery and follow up on guest concerns.
• Maintain a clean, organized front desk and lobby area.
• Communicate room status and guest needs with Housekeeping and Engineering.
• Follow all cash handling, security, and key control procedures.

Skills

Customer service

Communication skills

Problem solving

Hotel systems

Stamina

Flexible schedule

Tools

PMS software

POS systems

Job description

Grow with us from the very beginning!

We’re opening the all-new Residence Inn by Marriott Cary Raleigh, and we’re looking for energetic, guest-focused hospitality professionals to join our opening team. This is your chance to help shape the culture, build something special, and grow your career with RevPAR Companies from day one.

Property: Residence Inn Cary Raleigh
Position Type: Full-Time or Part-Time, Hourly
Schedule: AM, PM, and weekend/holiday shifts

Position Overview

The Front Desk Agent is the face of the hotel and often the first and last impression for our guests. This role focuses on friendly, efficient service at check-in/check-out, handling guest requests, and creating a welcoming extended-stay experience.

Key Responsibilities

• Greet and check guests in and out with genuine hospitality

• Process reservations, payment methods, and guest preferences accurately

• Answer phone calls and respond to guest requests promptly and professionally

• Provide information on hotel amenities, local area, and directions

• Assist with minor lobby F&b, sundry shop, and marketplace transactions

• Support service recovery and follow up on guest concerns

• Maintain a clean, organized front desk and lobby area

• Communicate room status and guest needs with Housekeeping and Engineering

• Follow all cash handling, security, and key control procedures

Qualifications

• Prior customer service experience required; hotel experience preferred

• Strong communication, interpersonal, and problem-solving skills

• Comfortable using computers and learning hotel systems

• Ability to stand for extended periods and handle a fast-paced environment

• Availability for flexible scheduling, including weekends and holidays

Compensation & Benefits

• Competitive hourly wage based on experience

• Paid time off and holiday pay (for eligible team members)

• Marriott employee travel discounts

• Opportunities for advancement (Front Desk Supervisor, GSM, etc.)

Source: Hospitality Online