Guest Experience Agent - Front Desk & Customer Care

Lexima Lodging; Roanoke Rapids (NC); On-site; USD 19,000 - 29,000; Full time

Benefits offered by this job

Competitive salary

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Professional development

Supportive work environment

Job summary

Lexima Lodging is seeking a friendly Front Desk Clerk to ensure smooth guest check-in/check-out and provide outstanding service. You will answer calls, route inquiries, and handle various administrative tasks in a fast-paced hotel setting.

Ideal candidates have at least 1 year in front desk or customer service, strong communication skills, and proficiency with MS Office and property management systems. Fluency in English is required, with additional languages a plus.

Qualifications

• 1+ year of experience in front desk or customer service roles.
• Excellent communication and customer service skills.
• Ability to multitask in a high-volume environment.
• Proficiency with computer systems and software.

Responsibilities

• Handle guest check-ins and check-outs, verify reservation details and collect payment.
• Answer and route calls, take messages and transfer calls as needed.
• Perform administrative tasks such as scheduling tours/activities, managing mail and packages, and keeping records accurate.
• Keep the front desk area clean and organized at all times.

Skills

Customer service

Communication

Multitasking

Office software

English fluency

Tools

MS Office

Property management systems

Job description

Lexima Lodging is seeking a friendly Front Desk Clerk to ensure smooth guest check-in/check-out and provide outstanding service. You will answer calls, route inquiries, and handle various administrative tasks in a fast-paced hotel setting.

Ideal candidates have at least 1 year in front desk or customer service, strong communication skills, and proficiency with MS Office and property management systems. Fluency in English is required, with additional languages a plus.