Guest Services Concierge - Front Desk

Lexima Lodging; Wichita (KS); On-site; USD 28,000 - 38,000; Full time

Job summary

Lexima Lodging in Wichita, Kansas is seeking a Guest Representative to deliver attentive and courteous service to guests before, during, and after their stay. You will manage reservations, check-ins/check-outs, and inquiries with a focus on maximizing satisfaction and revenue.

The role requires fluent English, strong communication, and experience in hospitality front desk operations. Responsibilities include handling calls, guiding guests, and following Lexima/Brand policies daily.

Qualifications

• High school diploma or equivalent required.
• Hospitality degree preferred.
• Experience in hospitality and front desk operations.
• Knowledge of cash handling and basic accounting.
• Must be fluent in English.
• Must have a valid driver’s license.

Responsibilities

• Provide attentive, courteous service to all guests prior to arrival and during their stay.
• Handle check-ins and check-outs in a friendly, efficient manner.
• Respond to guest requests, problems and complaints to ensure satisfaction.
• Answer guest inquiries about hotel services and local area.
• Ensure delivery of packages, mail and messages as needed.
• Follow Lexima/Brand credit policies and rate guidelines.
• Be familiar with rates, packages and promotions.
• Operate the front desk computer system.
• Maintain front desk area neatly and organized.
• Follow safety procedures and participate in meetings.

Skills

Customer service

Communication

Phone etiquette

Cash handling

English fluency

Teamwork

Education

High school diploma

Hospitality degree

Job description

Lexima Lodging in Wichita, Kansas is seeking a Guest Representative to deliver attentive and courteous service to guests before, during, and after their stay. You will manage reservations, check-ins/check-outs, and inquiries with a focus on maximizing satisfaction and revenue.

The role requires fluent English, strong communication, and experience in hospitality front desk operations. Responsibilities include handling calls, guiding guests, and following Lexima/Brand policies daily.