Guest Experience Specialist - Front Desk

Lexima; Wichita (KS); On-site; USD 28,000 - 36,000; Full time

Job summary

Lexima, located in Wichita, Kansas, seeks a Guest Representative to provide attentive, courteous service to guests from pre-arrival through their stay. The role handles reservations and inquiries during shifts, while maintaining brand standards and maximizing occupancy and suite revenue.

The position may be full-time or part-time and requires flexibility for weekends and holidays. Strong English communication, cash handling and hospitality skills are essential to succeed in a fast-paced front

Qualifications

• High school diploma or equivalent required.
• Degree in Hotel Management or Hospitality Management preferred.
• Previous hospitality experience preferred.
• Knowledge of accounting principles.
• Experience handling cash, accounting procedures and general administrative tasks.
• Ability to assimilate complex information from disparate sources and adapt to needs.
• Effective oral and written communication skills.
• Valid driver’s license required.
• Must be fluent in English.

Responsibilities

• Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay.
• Handle check-ins and check-outs in a friendly, efficient and courteous manner.
• Respond to guest requests, problems, complaints and/or accidents with follow-up to ensure satisfaction.
• Answer guest inquiries about hotel services, amenities and local area.
• Ensure delivery of packages, mail and messages to guests.
• Follow Lexima/Brand credit policies and stay aware of rates, packages and promotions.
• Obtain necessary information for reservations and follow rate quoting guidelines.
• Operate front desk computer system and related software.
• Contribute to guest satisfaction surveys and maintain front desk organization.
• Follow up on wait list reservations and manage suite inventory.
• Comply with Lexima/Brand policies and procedures.

Skills

Customer service

Communication

Cash handling

Problem solving

English fluency

Education

High school diploma or equivalent

Hotel Management degree preferred

Job description

Lexima, located in Wichita, Kansas, seeks a Guest Representative to provide attentive, courteous service to guests from pre-arrival through their stay. The role handles reservations and inquiries during shifts, while maintaining brand standards and maximizing occupancy and suite revenue.

The position may be full-time or part-time and requires flexibility for weekends and holidays. Strong English communication, cash handling and hospitality skills are essential to succeed in a fast-paced front