Guest Experience Agent — Front Desk (Coral Gables)

Four Points by Sheraton Coral Gables; Coral Gables (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

IRAS Group is seeking a Front Desk Agent for a full-time, on-site position in Coral Gables, FL. You will greet guests, manage check-in/check-out, handle reservations, and coordinate with departments to ensure a positive guest experience.

Ideal candidates have strong customer service, receptionist skills, and familiarity with reservation systems, with on-site availability for evenings, weekends, and holidays.

Qualifications

• Strong customer service skills to handle inquiries and requests with professionalism and empathy.
• Proficient in receptionist duties, reservations, and basic admin tasks.
• Excellent phone etiquette and clear communication.
• Ability to use reservation or property management systems and standard front desk equipment.
• High reliability, attention to detail, and organizational skills.
• On-site Coral Gables, FL with availability for evenings, weekends, and holidays.
• Hospitality or front desk experience preferred.
• High school diploma or equivalent; hospitality training is a plus.

Responsibilities

• Greet guests and assist visitors at the front desk.
• Answer and direct phone calls and emails.
• Manage check-in and check-out processes.
• Handle reservations and inquiries in person, by phone or email.
• Coordinate with other departments for smooth operations.
• Maintain a tidy, organized reception area.
• Process payments and documentation accurately.
• Follow safety, confidentiality, and issue-resolution procedures.

Skills

Customer service

Reception duties

Phone etiquette

Communication

Reservations management

Office software

Organization

Reliability

On-site work

Hospitality experience

Education

High school diploma

Hospitality training

Tools

PMS software

Job description

IRAS Group is seeking a Front Desk Agent for a full-time, on-site position in Coral Gables, FL. You will greet guests, manage check-in/check-out, handle reservations, and coordinate with departments to ensure a positive guest experience.

Ideal candidates have strong customer service, receptionist skills, and familiarity with reservation systems, with on-site availability for evenings, weekends, and holidays.