Front Desk Agent

Courtyard by Marriott; Coral Gables (FL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

401k

Employee discount

Job summary

Courtyard Miami Coral Gables is seeking an experienced Front Desk Agent for their hotel in Coral Gables, FL. Compensation is based on experience, with open availability including holidays and weekends.

Benefits include health, vision, dental, PTO, 401k, employee discount, and more. Responsibilities include greeting guests, promoting hotel facilities to optimize occupancy, handling check-in/check-out, and coordinating with all departments to ensure guest satisfaction.

Qualifications

• High school diploma or GED is required.
• 1 year of experience as Front Desk Agent in a brand hotel (Marriott preferred).
• English: able to read, write, and converse.

Responsibilities

• Greet guests with a warm welcome and maintain eye contact.
• Promote hotel facilities to optimize occupancy and rates.
• Manage cash bank, follow accounting procedures, and protect guest information.
• Coordinate with hotel departments and participate in meetings.
• Handle front desk check-in/check-out efficiently and address hazards.

Skills

Customer service

Communication skills

English proficiency

Education

High School diploma or GED

Job description

Courtyard Miami Coral Gables
2051 S LeJuene Road
Coral Gables, FL 33134, USA

Description

Courtyard by Marriott Coral Gables is seeking an experienced Front Desk Agent for their beautiful hotel! Compensation is based on experience. Must have open availability, including holidays and weekends. Company benefits include health, vision, dental, PTO, 401k, employee discount, and much more.

Essential Job Functions

• Greet guests immediately with a friendly and sincere welcome. Maintain eye contact, use a positive tone, listen actively, and respond appropriately.
• Use selling techniques to optimize occupancy and rates while ensuring accurate information is provided about hotel facilities.
• Maintain cash bank per guidelines, follow accounting procedures, handle guest room keys securely, and protect guest information.
• Coordinate with all hotel departments, stay informed about front office operations, attend meetings, and report concerns to management.
• Manage guest check-in/check-out efficiently, ensure compliance with safety protocols, and promptly address hazards.
• Full-time hours available (at least 30 hours per week).
• Must be able to work flexible work hours/schedule including evenings, weekends, and holidays.
• Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience preferred. Prior experience in a Marriott brand hotel atmosphere preferred. Must be able to speak, read, and understand English.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Qualifications

Education

Required

High School or better.

Experience

1 year:

Previous experience as a Front Desk Agent in a brand hotel, Marriott preferred

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.