Front Desk Agent

Four Points by Sheraton Coral Gables; Coral Gables (FL); On-site; USD 30,000 - 42,000; Full time

Job summary

IRAS Group is seeking a Front Desk Agent for a full-time, on-site position in Coral Gables, FL. You will greet guests, manage check-in/check-out, handle reservations, and coordinate with departments to ensure a positive guest experience.

Ideal candidates have strong customer service, receptionist skills, and familiarity with reservation systems, with on-site availability for evenings, weekends, and holidays.

Qualifications

• Strong customer service skills to handle inquiries and requests with professionalism and empathy.
• Proficient in receptionist duties, reservations, and basic admin tasks.
• Excellent phone etiquette and clear communication.
• Ability to use reservation or property management systems and standard front desk equipment.
• High reliability, attention to detail, and organizational skills.
• On-site Coral Gables, FL with availability for evenings, weekends, and holidays.
• Hospitality or front desk experience preferred.
• High school diploma or equivalent; hospitality training is a plus.

Responsibilities

• Greet guests and assist visitors at the front desk.
• Answer and direct phone calls and emails.
• Manage check-in and check-out processes.
• Handle reservations and inquiries in person, by phone or email.
• Coordinate with other departments for smooth operations.
• Maintain a tidy, organized reception area.
• Process payments and documentation accurately.
• Follow safety, confidentiality, and issue-resolution procedures.

Skills

Customer service

Reception duties

Phone etiquette

Communication

Reservations management

Office software

Organization

Reliability

On-site work

Hospitality experience

Education

High school diploma

Hospitality training

Tools

PMS software

Job description

Company Description

IRAS Group is a vertically integrated, family-owned commercial real estate firm that has been developing, owning, and self-managing properties in South Florida since 1985. Headquartered in Doral, Florida, the company’s diversified portfolio includes hotels, office, retail, mixed-use, and multi-family assets. IRAS Group is experienced in all major real estate functions, including development, property management, asset and portfolio management, and acquisition and disposition. The organization focuses on conservative, long-term growth while pursuing opportunistic returns in under-supplied South Florida markets, offering team members exposure to a dynamic and established real estate environment.

Role Description

The Front Desk Agent is a full-time, on-site role based in Coral Gables, FL. This role is responsible for greeting and assisting guests and visitors, answering and directing phone calls, and managing check-in and check-out processes in a professional and courteous manner. Day-to-day tasks include handling reservations, responding to inquiries in person and via phone or email, and coordinating with other departments to ensure smooth operations and a positive guest experience. The Front Desk Agent also maintains a tidy and organized reception area, processes payments and documentation accurately, and follows company procedures for safety, confidentiality, and issue resolution. This position requires a customer-focused mindset and consistent, reliable presence at the front desk.

Qualifications

• Strong customer service skills, including the ability to handle guest inquiries, concerns, and requests with professionalism and empathy.
• Proficient in receptionist duties and reservations management, including check-in/check-out procedures and basic administrative tasks.
• Excellent phone etiquette and communication skills, with clear, courteous, and concise verbal and written interaction.
• Ability to use reservation or property management systems, basic office software, and standard front desk equipment.
• High level of reliability, attention to detail, and organizational skills in a fast-paced environment.
• Ability to work on-site in Coral Gables, FL, including evenings, weekends, and holidays as needed.
• Prior experience in hospitality, front desk, or customer-facing roles is preferred.
• High school diploma or equivalent required; additional training in hospitality or business is a plus.