Front Desk Guest Experience Agent

Hampton Inn by Hilton Coconut Grove/Coral Gables; Coral Terrace (FL); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

Medical/Dental/Vision

Life Insurance

Identity Theft Protection

Accident/ Critical Illness/Hospital

Pet Insurance

Paid Time Off

401K after 1 year

Job summary

Hampton Inn by Hilton Coconut Grove/Coral Gables in Miami, FL is seeking a Guest Service Agent to join the Front Desk team. You will welcome guests, handle check-in/out, manage reservations, and assist with inquiries to ensure a memorable stay.

This role requires strong communication, multitasking, and a guest-first attitude, with opportunities to upsell services and contribute to smooth front-desk operations.

Qualifications

• Excellent communication and customer service skills.
• Strong organizational and time management skills.
• Ability to multi-task and work under pressure.
• Proficient in using computer systems and software.
• Ability to work flexible hours, including weekends and holidays.
• Previous experience in a similar role in hospitality.
• Fluent in English; knowledge of other languages is a plus.
• Must be a legal resident of the USA and authorized to work in the USA.

Responsibilities

• Welcome guests to the hotel and assist them with check-in and check-out processes.
• Manage reservations and bookings.
• Respond to guest inquiries and provide accurate information about facilities and services.
• Address guest complaints and resolve issues in a timely and professional manner.
• Process payments and maintain accurate records.
• Assist guests with luggage and transport arrangements.
• Coordinate with other departments to ensure guests' needs are met.
• Maintain a clean and organized front desk and lobby area.
• Upsell hotel services and amenities to guests.
• Close and balance all room accounts; print and distribute audit reports.
• Prepare guest folios for Express Check-out; know fire and safety procedures.

Skills

Communication

Customer service

Organization

Multi-tasking

Computer systems proficiency

Shift flexibility

English fluency

Spanish/Portuguese knowledge

Education

High school diploma or equivalent

Tools

OnQ PMS

Hotel management software

Job description

Hampton Inn by Hilton Coconut Grove/Coral Gables in Miami, FL is seeking a Guest Service Agent to join the Front Desk team. You will welcome guests, handle check-in/out, manage reservations, and assist with inquiries to ensure a memorable stay.

This role requires strong communication, multitasking, and a guest-first attitude, with opportunities to upsell services and contribute to smooth front-desk operations.