Guest Experience Agent (Front Desk & Concierge)

Hilton; Beverly Hills (CA); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

Travel perks

Employee stock purchase plan

Paid parental leave

Mental health resources

Paid time off

Healthcare benefits

Job summary

The Beverly Hilton, part of the Hilton family, seeks a Guest Service Agent to join the Front Office team in Beverly Hills. The role centers on delivering warm hospitality, smooth check-in/out, and comprehensive local knowledge to ensure memorable stays.

You’ll greet guests, handle payments, and upsell hotel services while maintaining a calm, friendly demeanor. Shifts vary and union scheduling may affect hours, including weekends and holidays.

Qualifications

• Experience in guest services or hospitality preferred.
• Willingness to work varied shifts including weekdays, weekends, and holidays.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance.
• Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately.
• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries.
• Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue.
• Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications.

Job description

The Beverly Hilton, part of the Hilton family, seeks a Guest Service Agent to join the Front Office team in Beverly Hills. The role centers on delivering warm hospitality, smooth check-in/out, and comprehensive local knowledge to ensure memorable stays.

You’ll greet guests, handle payments, and upsell hotel services while maintaining a calm, friendly demeanor. Shifts vary and union scheduling may affect hours, including weekends and holidays.