Guest Experience Agent — Front Desk & Check-In

Auberge Collection; Santa Fe (NM); On-site; USD 30,000 - 42,000; Full time

Job summary

Juniper Bishops Employment LLC is seeking a Front Desk Agent in Santa Fe, NM to warmly welcome guests from check-in to check-out. You will greet guests, manage reservations, and coordinate with departments to ensure a smooth stay.

The role emphasizes friendly service, attention to detail, and professional communication. Experience in hospitality and basic computer skills will help you succeed in a fast-paced environment at our hotel.

Qualifications

• 1 year in a similar role.
• Strong interpersonal and communication skills.
• Ability to handle multiple tasks efficiently.
• Familiarity with hotel management systems and basic computer skill.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out.
• Handle reservations, confirm guest details, and assign rooms.
• Provide information about hotel services, amenities, and policies.
• Process payments and manage cash handling in coordination with accounting.
• Relay messages between guests and hotel departments and maintain records.

Skills

Interpersonal skills

Communication skills

Multitasking

Basic computer skills

Education

1 year in a similar role

Job description

Juniper Bishops Employment LLC is seeking a Front Desk Agent in Santa Fe, NM to warmly welcome guests from check-in to check-out. You will greet guests, manage reservations, and coordinate with departments to ensure a smooth stay.

The role emphasizes friendly service, attention to detail, and professional communication. Experience in hospitality and basic computer skills will help you succeed in a fast-paced environment at our hotel.